Refund and Returns Policy

Our 30-day returns policy, your Australian Consumer Law rights, how to start a return and how refunds are paid. Email Jmuguoji@outlook.com.

Last updated: 22 September 2026

This policy explains how returns, exchanges and refunds work at GlowyFluxy. It applies to orders placed on glowyfluxy.shop and delivered within Australia.

Nothing in this policy limits your rights under the Australian Consumer Law. Our voluntary change-of-mind policy is in addition to those rights, not instead of them.

1. Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If a product you receive:

  • is faulty or defective;
  • is significantly different from the description or photos on our site;
  • does not do what we said it would do; or
  • is not the item you ordered, or is missing parts that should have been included,

you are entitled to a remedy – a refund, a replacement, or a repair – at no cost to you. In these cases we also pay for the return delivery.

You are likewise entitled to a remedy if your order arrives damaged in transit. Where possible, please photograph the parcel and its contents before unpacking it fully, and contact us within 48 hours of delivery.

2. Change of mind returns

If you change your mind, we offer a voluntary return window of 30 days from the date of delivery.

To be eligible:

  • the item must be unused, unworn and in the same condition you received it;
  • it must be in its original packaging, with any tags, seals and accessories included;
  • you must be able to provide proof of purchase – your order number or order confirmation email is enough.

For change-of-mind returns:

  • you are responsible for the cost of return delivery, and we recommend a tracked service, as we cannot refund items that go missing on the way back to us;
  • the original delivery charge is not refunded, because that service has already been provided;
  • we can refund you to your original payment method, or issue a store credit – whichever you prefer.

Change-of-mind returns are a courtesy we extend voluntarily. They are not a legal entitlement, and they do not apply to the excluded items listed below.

3. Items we cannot accept back

For health, hygiene, safety and legal reasons, we cannot accept change-of-mind returns of:

  • gift cards and digital or downloadable products;
  • items that have been used, opened, altered, washed, worn or damaged after delivery;
  • items marked as final sale, clearance or non-returnable at the time of purchase;
  • sealed goods where the seal has been broken, where the goods cannot be resold for health or hygiene reasons;
  • perishable or consumable goods;
  • items returned after the 30-day window has closed, or without prior authorisation.

These exclusions do not apply where an item is faulty, damaged, incorrect or not as described. Your rights under the Australian Consumer Law always apply in those cases.

4. Delivery within Australia

We deliver Australia-wide. Delivery is free on orders of two or more items, and standard delivery usually arrives within 2 to 5 business days after dispatch. Remote and regional addresses may take longer.

Delivery timeframes are estimates. If your order has not arrived within a reasonable time, contact us and we will investigate with our delivery partner and arrange a replacement or a refund if your order cannot be located.

5. How to start a return

  1. Email Jmuguoji@outlook.com with your order number, the item you want to return, and the reason.
  2. If the item is faulty, damaged or incorrect, attach clear photos of the item and of the packaging.
  3. We will reply with a return authorisation and the return address. Please do not send anything back before you receive it – unauthorised returns may be refused.
  4. Pack the item securely, include your order number in the parcel, and send it using a tracked service.

6. Exchanges

If you would like a different item, the quickest approach is usually to return the original item for a refund and place a new order. If you would prefer a direct exchange, tell us when you request the return and we will confirm whether the replacement item is in stock.

7. Cancelling or changing an order

We aim to dispatch orders quickly. If you need to cancel or change your order, email us as soon as possible. We can usually help if your order has not yet been picked and packed. Once an order has been dispatched it is treated as a return, and the change-of-mind conditions above apply.

8. How and when refunds are paid

Once your return arrives we inspect it and email you to confirm the outcome.

  • We aim to complete inspections within 3 business days of receiving your return.
  • Approved refunds are issued to your original payment method.
  • Please allow 5 to 10 business days from the date we approve your refund for the funds to appear. Banks and payment providers vary, and this time is outside our control.
  • Refunds are issued in Australian dollars (AUD). We do not refund any difference caused by exchange rates or by fees charged by your bank.
  • For faulty, damaged or incorrect items we also refund the return delivery cost you paid.

9. If your refund has not arrived

If we have confirmed your refund but it has not appeared after 10 business days:

  1. check the account or card you used for the original payment;
  2. contact your bank or payment provider – refunds can take extra time to appear on a statement;
  3. if it is still missing, email Jmuguoji@outlook.com with your order number and we will send you the refund transaction reference.

10. Contact us

For any question about returns, refunds or this policy:

Email: Jmuguoji@outlook.com
Website: glowyfluxy.shop

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